Get Started

TERMS & CONDITIONS

Chelsea Van Eeden Pilates

Effective Date: 1 May 2026

These Terms & Conditions govern all services provided by Chelsea Van Eeden Pilates (“the Studio”, “we”, “us”, “our”) through online Pilates sessions, coaching, and related services available via chelseavaneeden.com.

By booking or participating in any session, package, or service, you (“the Client”, “you”, “your”) agree to these Terms & Conditions in full.

1. ONLINE SERVICES

1. All Pilates sessions are conducted online via video conferencing platforms or other digital methods selected by Chelsea Van Eeden Pilates.

1.2 Clients are responsible for ensuring they have:

  • A stable internet connection

  • Adequate space to move safely

  • Appropriate equipment (if required)

  • A safe exercise environment free from hazards or obstructions

1.3 Chelsea Van Eeden Pilates reserves the right to refuse or discontinue sessions where participation may pose a safety risk.

2. BOOKINGS & PACKAGES

2.1 All sessions and packages must be booked in advance.

2.2 Packages are billed monthly and are valid only for the applicable calendar month unless otherwise agreed in writing.

2.3 Clients may roll over a maximum of one unused session to the following month. Any additional unused sessions will expire at the end of the current month and will be forfeited.

2.4 Rolled-over sessions may only be used in the immediately following month and may not be accumulated further.

2.5 Packages, memberships, and sessions are:

  • Non-refundable

  • Non-transferable

  • Non-shareable between clients

2.6 Chelsea Van Eeden Pilates reserves the right to amend pricing, package structures, schedules, and session availability at any time.

3. PAYMENT TERMS

3.1 Monthly packages must be paid between the 1st and 6th day of each month.

3.2 Payments may be made via:

  • Bank transfer (EFT)

  • Automatic Stripe payment using the saved payment card on file

3.3 Clients authorise recurring payments where applicable through Stripe or any approved payment platform.

3.4 Failure to make payment by the due date may result in:

  • Suspension of sessions

  • Cancellation of future bookings

  • Removal from the schedule until payment is received

3.5 All fees are quoted in the applicable currency and are subject to change with reasonable notice.

4. CANCELLATION & RESCHEDULING POLICY

4.1 Sessions must be cancelled or rescheduled at least 24 hours before the scheduled session start time.

4.2 Cancellations must be submitted in writing via:

  • Email: chelsea@chelseavaneeden.com

  • WhatsApp

4.3 Late cancellations (less than 24 hours’ notice) and missed sessions (“no-shows”) will be charged in full and deducted from the client’s package.

4.4 Exceptions may be considered at the sole discretion of Chelsea Van Eeden Pilates in cases of emergency or serious illness.

5. HEALTH, MEDICAL & CLIENT RESPONSIBILITIES

5.1 By participating in sessions, clients confirm that they are physically and medically fit to participate in Pilates and exercise activities.

5.2 Clients acknowledge that Pilates and movement-based exercise involve inherent physical risks, including but not limited to:

  • Muscle soreness

  • Strains or sprains

  • Increased heart rate

  • Dizziness

  • Physical injury

5.3 Clients are responsible for informing Chelsea Van Eeden Pilates before each session of:

  • Any injuries

  • Pain or discomfort

  • Medical conditions

  • Pregnancy

  • Physical limitations

  • Surgeries

  • Medication changes

  • Any other health-related changes that may affect participation

5.4 Clients agree not to participate if advised against exercise by a medical professional.

5.5 Chelsea Van Eeden Pilates may recommend modifications or cessation of exercise where safety concerns arise.

6. LIABILITY WAIVER & ASSUMPTION OF RISK

6.1 Participation in online Pilates sessions is entirely voluntary and undertaken at the client’s own risk.

6.2 Clients understand that online instruction limits the instructor’s ability to physically assess posture, alignment, environment, equipment setup, and movement execution.

6.3 To the fullest extent permitted by law, Chelsea Van Eeden Pilates, including Chelsea Van Eeden personally, shall not be held liable for:

  • Injuries

  • Losses

  • Damages

  • Health complications

  • Internet interruptions

  • Technical issues

  • Equipment failure

  • Indirect or consequential damages arising from participation in sessions or use of services

6.4 Clients release and discharge Chelsea Van Eeden Pilates from any claims arising from participation in online sessions except where caused by gross negligence or unlawful conduct.

7. CLIENT SAFETY DURING ONLINE SESSIONS

7.1 Clients are responsible for exercising within their own limits and stopping immediately if they experience:

  • Pain

  • Dizziness

  • Shortness of breath

  • Discomfort

  • Any unusual symptoms

7.2 Clients should seek medical advice before beginning any new exercise programme, especially if they have:

  • Cardiovascular conditions

  • Joint or spinal injuries

  • Pregnancy

  • Chronic illness

  • Recent surgery

7.3 Clients agree to follow all verbal safety instructions and modifications provided during sessions.

8. PRIVACY & CONFIDENTIALITY

8.1 Personal information provided by clients will be treated confidentially and handled in accordance with applicable privacy laws, including POPIA where applicable.

8.2 Client information will only be used for:

  • Scheduling

  • Communication

  • Payments

  • Health and safety purposes

  • Service delivery

8.3 Sessions may not be recorded, reproduced, distributed, or shared by the client without prior written consent.

9. INTELLECTUAL PROPERTY

9.1 All content, classes, videos, branding, materials, and programmes provided by Chelsea Van Eeden Pilates remain the intellectual property of Chelsea Van Eeden Pilates.

9.2 Clients may not reproduce, distribute, record, resell, or commercially use any content without written permission.

10. TERMINATION OF SERVICES

10.1 Chelsea Van Eeden Pilates reserves the right to terminate or refuse services where a client:

  • Breaches these Terms & Conditions

  • Behaves inappropriately

  • Creates an unsafe environment

  • Fails to make payment

10.2 Any unused sessions following termination due to breach may be forfeited.

11. RESULTS DISCLAIMER

11.1 Individual results from Pilates and wellness coaching vary and cannot be guaranteed.

11.2 Chelsea Van Eeden Pilates does not guarantee specific physical, aesthetic, rehabilitation, or health outcomes.

12. GOVERNING LAW

12.1 These Terms & Conditions shall be governed by the laws of South Africa.

12.2 Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the South African court

14. TESTIMONIALS & FEEDBACK

14.1 Clients agree that any feedback, reviews, testimonials, comments, or written communications voluntarily provided to Chelsea Van Eeden Pilates may be used for marketing, promotional, and educational purposes.

14.2 Personal information will not be publicly disclosed without consent. Testimonials may be anonymised where appropriate.

14.3 Chelsea Van Eeden Pilates reserves the right to edit testimonials for clarity, grammar, or length while maintaining the original meaning.

14.4 Clients may request removal of a testimonial from future marketing materials by submitting a written request.

15. MEDIA & RECORDING CONSENT

15.1 Online sessions may occasionally be recorded for training, educational, scheduling, or quality purposes.

15.2 No identifiable images, video recordings, screenshots, or recordings of clients will be shared publicly without the client’s prior written consent.

15.3 Clients may not record, reproduce, distribute, or share sessions without prior written permission from Chelsea Van Eeden Pilates.